Here's a little video to show how easy Stamptastic is to use
Q1 Can I order stamps with other words rather than names?
A1 Yes-eg: class name, telephone number, Laundry number, post code. If you would like to use Chinese characters, please use the font called Arial Unicode.
Q2 How many letters can you fit in one Stamp?
A2 You can use the different fonts and font sizes in the stamp designer to fit in the desired number of letters. You can put the name on 2 lines or maybe use initials to fit in longer names.
Q3 How long will it take for my stamp to be delivered?
A3 We will dispatch your order the next working day. You will receive your order 5-7 days after you have placed your order. We use Royal Mail 48 hour business post. International orders will take longer to arrive. Non-European International orders are sent via tracked post and should arrive within 5-7 working days.
Q4 Does the ink work on plastic?
A4 The ink is least effective on plastic. On some plastics it works really well and will last up to 20 washes in the dishwasher. Unfortunately many plastic items,eg: water bottles, have a special coating on them which prevents the ink being absorbed into the plastic. In these cases the ink will wash off, in the same way a permanent marker or “Sharpie” washes off. Don’t forget it only takes a second to re-stamp!
Q5 I have made a mistake when stamping. Can I remove it?
A5 If it is on non-absorbing surface, you can remove it with cleaning agent eg.Cif, however on fabric it is not possible to remove completely.
Q6 What fonts do you use?
A6 You can choose from Arial, Arial Narrow, Abadi MT Condensed Light, Comic Sans, Dancing Script, Sassoon Infant or Plantin Infant.
Q7 How long will the inkpad last?
A7 The inkpad should last 2 years if stored in a sealed plastic bag (provided). It is really important that the inkpad is stored in the bag and sealed each time after use. The inkpad will provide at least 2000 impressions.
Q8 What size is the stamp?
A8 The actual stamping surface is 38mm x 15mm.
Q9 What size font should I use?
A9 You may make the font as small or large as you wish depending on the size of the item you wish to stamp. Arial 14-16 is the most popular size but it depends on the length of your name.
You may order stamps in the same name and different sized fonts.
Q10 Can I just order an inkpad?
Q11 Can I just order a stamp?
A11 Yes, but you will need an inkpad in addition to the stamp if you wish to use our product to name your belongings. Please be aware that our ink is not the standard ink on sale in stationery shops. Stationer's ink which will wash out immediately.
Q12 I am concerned about the health & safety when using on the fabric as my children are still very young.
A12 Our ink is an oil-based ink, which is the equivalent of a marker pen. The quantity of ink used in our inkpad/stamp should not cause any problems. Our ink should be regarded as prints on clothes – therefore if you are happy with you or your child wearing printed clothes there should not be any concerns.
Q13 How sustainable is the ink for laundry?
A13 We have had the ink independently tested by a laboratory and it will withhold 50 washes on a 40 degree heat on care labels without fading. With other fabrics the durability of the ink depends on a number of factors such as the stretchiness and thickness of weave of the material. Therefore the ink will not work if directly stamped on socks, fleece material or Teflon coated clothing.
For best results we recommend you stamp the care label. The ink may work on other fabrics but the fabric must be smooth and have a thin weave. Please note that it will be less durable than if stamped on care labels.. We can’t guarantee it works on all fabrics and recommend stamping the care labels for best results. If the ink fades, please stamp again!
Please note that bleach or other stain removers may strip the ink out in the wash.
Q14 How sustainable is the ink for plastic?
A14 Due to the non-porous nature of plastic, the ink is at its least durable on plastic items. The ink lasts best if the item is washed in the dishwasher rather than by hand, but will still fade over time. The sustainability will differ depending on the surface, dishwasher cycle and temperature, therefore it is difficult to give a specific answer however it should sustain over 20 washes. If the ink fades, please stamp again!
Q15 I am not happy with my stamps, can I have a full refund?
A15 If you are not 100% satisfied with your purchase, please return your order within 30 days of our dispatch date and we will give you a full refund for the purchase costs (please note this policy only applies to non-personalised products so even if you return your stamp to us we will not be able to issue a refund). We cannot refund postage costs. Please obtain proof of postage from your Post Office. This is a free service that your Post Office offers. They will provide you with a print out. Please keep the print out for your records. If you wish to return a Stamptastic Ink Pad to us please ensure you return it to us in the original storage bag provided. We will not be able to issue a refund if returned without the correct bag. If your item is defective, please email us at firstname.lastname@example.org including your name and order number and let us know what the issue is. Please include photos if you can. We are sorry but we cannot provide refunds on returns that go missing in the post.
Q16 My stamp is covered in ink – can I clean it?
A16 It is actually very difficult to remove the ink from the stamp due to the permanent nature of the ink. We suggest you stamp repeatedly on a piece of paper to remove any excess ink. You can then use a small amount of diluted “Cif” to clean the stamp. Please be very gentle or the polymer will be damaged.
Q17 Why are your International postage costs so high?
A17 We are now sending all our international orders (outside Europe) via Royal Mail tracking, this is because we have found the standard international post to be unreliable. The tracking service ensures all items will be delivered within 5-7 working days and are tracked in 5 different locations after dispatch. There is also an online confirmation of delivery.
Q18 How do you recommend the white fabric pen is used?
A18 The nib on the white fabric pen is quite thick so it is hard to use it on small areas. We recommend you use the pen on shoes, trousers and it is brilliant on kit bags / school bags as you can write really large and make it easy to spot.