Terms & Conditions

Our terms and conditions apply to all transactions on the Stamptastic Limited website, orders by email/telephone and are set out below. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Please also read our Privacy Policy section regarding personal information provided by you.

DELIVERY

All orders should be received within 7 days. Please allow 10 days to cover Bank Holidays and busy periods such as summer holidays etc. We deliver free anywhere in the U.K. including the Channel Islands. We also export to European countries for an extra postage charge of £4.00 per order. The rest of the world incur a £9.00 extra tracking charge. We are now sending all our international orders (outside Europe) via Royal Mail tracking, this is because we have found the standard international post to be unreliable. The tracking service ensures all items will be delivered within 5-7 working days and are tracked in 5 different locations after dispatch. There is also an online confirmation of delivery.

If we are unable to dispatch your order within 5 days, we will contact you by e-mail with an estimated dispatch date and offer you the option of cancelling the order. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.

SHIPPING AND TAX

The price shown for the goods includes shipping costs to the UK unless specifically stated and includes VAT. We are unable to deduct the VAT on orders from the Channel Islands or overseas.

GUARANTEE

We will replace free of charge or refund in full where the personalisation mistake is ours or goods are defective in material or workmanship. If you are not 100% satisfied with your purchase, please return both stamp(s) and inkpad within 30 days of our dispatched date and we will give you a full refund for the purchase costs. We are sorry but we cannot refund the postage costs but please just use second class postage.

Please return to the following address:
32 Townshend Terrace
Richmond
Surrey TW9 1XL

COLOURS

At present we only offer the colour black.

INDEMNITY

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site.

AVAILABILITY

All products and services are subject to availability and may be withdrawn at any time. In the event that we are unable to supply the goods, we will inform you as soon as possible. A refund will be given where you have already paid for the goods.

JURISDICTION

All orders are accepted on the condition that English Law and the exclusive jurisdiction of the English Courts apply to all such accepted orders.

ABOUT “COOKIES”

A cookie is a small piece of data which helps us to make our web site more user friendly as it allows us to determine how often particular pages are visited. Most web browsers automatically accept cookies but you have the right not to accept them. If you do not wish to receive cookies, we advise you to read the information supplied with your browser software. This should give you the choice to accept or reject them. None of your personal details, e.g. name, address, credit card details, are held in your cookie.

COMPANY INFORMATION

Stamptastic is a company incorporated in England and Wales and registered under company number 07506214. Our registered address is 11A Cambridge Road, Teddington, Middx TW11 8DW. Telephone 020 8332 9781

TRADEMARKS

All brand names and product & service names used in this site are registered trademarks, trade names, service marks or copyright. No permission is given for the use of such brand names, product & service names by any other person, and such use may constitute an infringement of the holder’s rights.

COPYRIGHT

The contents of this website are the copyright of Stamptastic Limited.

CONSUMER RIGHTS

None of the above Terms and Conditions affects your statutory consumer rights

Welcome!

Welcome to our new website. After a long time of planning, we are delighted to announce the launch of our new website. Currently we are still in the process of upgrading areas of functionality and updating general aspects. We hope you like the fresh new look to the website and the improved navigation that will allow you to find the information you need more quickly and easily. Over the upcoming months we will be continuing to improve the site so we both welcome your patience during this time but also welcome your feedback,so please do check back with us for updates.

We value your opinion so please contact us to let us know what you think of our new website on emma@stamptastic.co.uk. Many thanks for your ongoing support