All orders should be received within 7 days. Please allow 10 days to cover Bank Holidays and busy periods such as summer holidays etc. We deliver free anywhere in the U.K. including the Channel Islands on all orders over £12. We also export to European countries for an extra postage charge of £4.00 per order. The rest of the world incur a £9.00 extra tracking charge. We are now sending all our international orders (outside Europe) via Royal Mail tracking, this is because we have found the standard international post to be unreliable. The tracking service ensures all items will be delivered within 5-7 working days and are tracked in 5 different locations after dispatch. There is also an online confirmation of delivery.
If we are unable to dispatch your order within 5 days, we will contact you by e-mail with an estimated dispatch date and offer you the option of cancelling the order. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.
SHIPPING AND TAX
The price shown for the goods includes shipping costs to the UK unless specifically stated and includes VAT. We are unable to deduct the VAT on orders from the Channel Islands or overseas.
We will replace free of charge or refund in full where the personalisation mistake is ours or goods are defective in material or workmanship.
RETURNS / REFUND POLICY
Personalised products (Name Stamps, Personalised Stamps, Bespoke Stamps & Wedding Stamps)
The EU Consumer Directive cooling off period does not apply to personalised items therefore we cannot issue refunds on name stamps, personalised stamps, bespoke stamps or wedding stamps unless the personalised text is a mistake of ours.
Please check the Stamp you order very carefully as submitting your order to us is your confirmation that you agree and accept the text/image will look like that.
If you would like to cancel your order then please email us at email@example.com immediately (no more than one hour after placing your order) as we send orders to production as soon as they are submitted on our website.
If your Stamp is defective, please email us at firstname.lastname@example.org including your name and order number and let us know what the issue is. Please include photos if you can.
Non personalised products
If you are not 100% satisfied with your purchase, please return your order within 30 days of our dispatch date and we will give you a full refund for the purchase costs (please note this policy only applies to non-personalised products so even if you return your stamp to us we will not be able to issue a refund).
We cannot refund postage costs. Please obtain proof of postage from your Post Office. This is a free service that your Post Office offers. They will provide you with a print out. Please keep the print out for your records.
If you wish to return a Stamptastic Ink Pad to us please ensure you return it to us in the original storage bag provided. We will not be able to issue a refund if returned without the correct bag.
If your item is defective, please email us at email@example.com including your name and order number and let us know what the issue is. Please include photos if you can.
We are sorry but we cannot provide refunds on returns that go missing in the post.
Please return to the following address and include your order number:
32 Townshend Terrace, Richmond Surrey TW9 1XL
At present we only offer the colour black.
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this site.
All products and services are subject to availability and may be withdrawn at any time. In the event that we are unable to supply the goods, we will inform you as soon as possible. A refund will be given where you have already paid for the goods.
All orders are accepted on the condition that English Law and the exclusive jurisdiction of the English Courts apply to all such accepted orders.
A cookie is a small piece of data which helps us to make our web site more user friendly as it allows us to determine how often particular pages are visited. Most web browsers automatically accept cookies but you have the right not to accept them. If you do not wish to receive cookies, we advise you to read the information supplied with your browser software. This should give you the choice to accept or reject them. None of your personal details, e.g. name, address, credit card details, are held in your cookie.
Stamptastic is a company incorporated in England and Wales and registered under company number 07506214. Our registered address is 71A Cambridge Road, Teddington, Middx TW11 8DW. Telephone 020 8332 9781
All brand names and product & service names used in this site are registered trademarks, trade names, service marks or copyright. No permission is given for the use of such brand names, product & service names by any other person, and such use may constitute an infringement of the holder’s rights.
The contents of this website are the copyright of Stamptastic Limited.
None of the above Terms and Conditions affects your statutory consumer rights